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GO2bank™ Help Center
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What do I need to do to be eligible for a provisional credit?

To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form and send it to:

GO2bank
Attn: Disputes
P.O. Box 9
West Chester, OH 45071

If you are writing us directly, please include the following:

  • Your name and account number
  • The amount and date of the transaction(s)
  • Information about the merchant, including their name and address.
  • The reason you dispute the transaction.

If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

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