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How do I dispute a transaction?

First, if your card is lost, stolen, or compromised, you can report your card lost/stolen online or by calling 855-459-1334. For your protection, your card will be deactivated and a new one will...

Help / Top questions

How do I activate the card I purchased at a store?

You can activate (sometimes referred to as “register”) your temporary GO2bank debit card you purchased at a store by downloading and opening the GO2bank app and tapping 'Activate your card' or going...

Help / Top questions

Why didn’t my direct deposit show up in my account today?

Early direct deposit availability depends on the timing of your payor’s payment instructions. Fraud prevention restrictions may also apply. As a result, the availability or timing of early direct...

Help / Top questions

How do I set up direct deposit?

GO2bank offers two easy ways to set up direct deposit to your account: Automatic and manual setup Automatic setup Log in to the GO2bank app or GO2bank.com. Then access your "Direct...

Help / Top questions

How do I earn cash back?

phone verification is required to use this feature.

Help / Top questions

How do I check the balance of an eGift Card?

website or store to find the balance on your eGift Card.

Help / Top questions

Why did I receive an offer in the mail?

You were specially selected to receive a GO2bank offer because you’ve used one of our banking products in the past OR you opted in to receive marketing from one of our trusted third-party partners....

Help / Top questions

Where can I go to deposit cash to my account?

You can deposit cash to your account using your card at over 90,000 participating locations nationwide including: – 7-Eleven – CVS Pharmacy® – Dollar General – Family Dollar – Kroger – Rite...

Help / Top questions

How do I find my account/routing number?

Log in to the GO2bank app or GO2bank.com. Then access your "Direct deposit" page from the "Move money" menu. From the "Direct deposit" page, scroll down to copy your...

Help / Top questions

Which GO2bank features are free and which have a fee?

Features Fee Open an account: Online $0 Open an account: Purchase a card at a retail store One-time purchase price of up to $2.95. Initial deposit of $20-$500...

Help / Top questions

* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bank^TM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.